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FrontPoint Security Review

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Rating

Affordablity
 
 
 
 
 


Customer Service
 
 
 
 
 


Ease of Installation
 
 
 
 
 


Equipment Quality
 
 
 
 
 


Support
 
 
 
 
 


Warranty
 
 
 
 
 


Total Score
 
 
 
 
 


Alarm System Review

Website:: www.FrontPointSecurity.com/
 
Phone Number:: 1 (855) 873-5596
 
Technology:: Wireless / Cellular
 
Hardware:: General Electric (GE)
 
Installation Method:: Do It Yourself
 
Remote Monitoring:: Yes
 
BBB Accredited?:: Yes, since 2007
 
BBB Rating:: A
 
 
 
 
 

Positives:

Cellular Monitoring / Web Remote Access / DIY / Home Automation / Superior Customer Service
 

Negatives:

Limited Warranty
 
Our Recommendation

FrontPoint is hands down the best alarm company out there today. FrontPoint provides wireless alarm systems with cellular monitoring and web/remote access at some of the most affordable and competitive prices. FrontPoint has proved from day one that it is the company to beat in the home alarm arena. Read out full FrontPoint security review below.

 

1 (855) 873-5596
FrontPoint Security Website
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FrontPoint Security Company Overview

FrontPoint Security was founded in 2007 and is based in McLean, Virginia.  FrontPoint Security provides Do It Yourself wireless security to home and business customers and is licensed in all 50 states as well as Canada. 

FrontPoint Security is one the fastest growing GE Security Dealers in the United States providing 100% wireless and 100% cellular home security.   FrontPoint Security’s alarm systems are Do It Yourself and come with a 30 Day Money Back Guarantee.

FrontPoint is accredited by the Better Business Bureau and is a member of Angie’s List.

 

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FrontPoint Security Website
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  FrontPoint Security Equipment

FrontPoint Security provides 100% wireless home security equipment.  FrontPoint’s equipment manufacturer is General Electric (GE) also known as Interlogix (GE’s home security division).  FrontPoint currently uses the GE Simon XT Control Panel.  The Control Panel’s size is 2.2″ high x 5.7″ long x 7.0″ wide.  The panel fits nicely on a tabletop or can be easily mounted to the wall with a few small screws. 

The Simon XT can handle up to 40 individual GE alarm sensors (39 with FrontPoint as their cellular module counts as one “device”) and over 100 Z-Wave wireless home automation devices.  The Simon XT also has a 212 word spoken vocabulary, an LED backlit screen, a 100db siren, chime features and the DJW-1.2(6V1.2AH) 24-Hour Backup Battery. 

FrontPoint offers a number of different alarm devices including:

  • Door/Window Sensors
  • Recessed Door Sensors (hidden in door frame)
  • Motion Sensors
  • Glass Break Detectors
  • Flood/Water Sensors
  • Smoke/Heat Detectors
  • Freeze Sensors
  • Carbon Monoxide Detectors
  • Garage Door Sensors
  • Keychain Remotes
  • Panic Pendant
  • TouchPad Additional Keypad
  • TouchScreen Keypad

FrontPoint also offers three options for security cameras.  They have a Fixed Wireless Camera for indoor use, a Pan/Tilt Camera for indoor use and an Outdoor Hard Wired IR (Infrared) Camera.  All cameras require a high speed internet connection with the two indoor cameras requiring a wireless connection. 

The outdoor camera must be wired to the router itself and can use a POE (Power Over Ethernet) cable to provide power to the camera as well as an option for a standard plug.  The wireless indoor cameras must be plugged in to an outlet for power. 

The home automation devices offered by FrontPoint include Wireless Light Control modules.  These devices can be used to remotely turn lights on/off and to have your lights act according to changing system settings.  For instance, you can have your living room light turn on when you disarm your system or have it turn off when you arm your system and leave the home. 

FrontPoint systems can also utilize other Z-Wave products including Z-Wave Thermostats and Z-Wave Door Locks. 

FrontPoint offers an online shopping cart where you can quickly and easily build a customized alarm system that fits your needs (link to shopping cart) or FrontPoint Security Consultants can assist you over the phone or via online live chat to help you determine what’s needed for your home.

FrontPoint provides a standard two year manufacturers warranty on all equipment and a lifetime warranty on the system’s rechargeable backup battery.

 

1 (855) 873-5596
FrontPoint Security Website
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  FrontPoint Security Monitoring

FrontPoint provides 100% cellular monitoring with all of its alarm systems.  Cellular monitoring is the most reliable and safest method for monitoring an alarm system.  No phone lines are required and no internet connection is needed in order to use FrontPoint’s system.  The only time an internet connection will be needed is if you want to use Wireless Security Cameras with the alarm system, which are part of the Ultimate Monitoring plan offered by FrontPoint which is described below.

FrontPoint also boasts the patented “Crash & Smash” feature, also known as Pending Alarms.  This feature allows the alarm system to send a signal to the monitoring station before the alarm actually goes off.  When you enter the home through a door there is often a delay time between the time you open the door until you disarm your alarm system.  This allows you to disarm your system before the siren sounds and the monitoring station is notified. 

Traditional alarm systems did not have online/remote access or keychain remotes, so a homeowner would have to enter the house prior to disarming the system.  The standard delay period is about 30 seconds.  An intruder could potentially disrupt the alarm signal during this time not allowing the system to send a signal.  With the “Crash & Smash” feature the signal is sent immediately when the delay period starts – this means if the alarm system is not disarmed correctly, or at all, the signal becomes a real alarm event and the monitoring station will be calling.  This feature is offered with FrontPoint’s Interactive Monitoring and Ultimate Monitoring plans. 

The three options FrontPoint offers for monthly monitoring are:

  • Protection Monitoring:
    The Protection Monitoring is FrontPoint’s most basic monthly monitoring option.  It provides 100% cellular, 24/7 monitoring for your alarm system.  If the system is triggered the monitoring station will call you to verify the alarm and dispatch the police if needed.  Protection Monitoring does not come with online/remote access, mobile apps or FrontPoint’s patented Crash & Smash Feature.  FrontPoint charges a good price of $34.99 for this monitoring option.
  • Interactive Monitoring:
    This is FrontPoint’s most popular monthly monitoring option.  Interactive Monitoring provides 24/7 cellular monitoring along with online/remote access, mobile apps, wireless light control and the patented Crash & Smash feature.  With Interactive Monitoring you can log in online or using your mobile app (iPhone, BlackBerry or Android) to arm/disarm the alarm system, change system settings and receive instant alerts about system activity through text message or email.  You can also use “Location Services” with the Interactive Monitoring plan to set up a Geo-Fence around your home.  This feature allows users to be reminded to arm their system or turn off lights when they leave their home.  This plan also includes the ability to use Wireless Light Control.  FrontPoint charges $42.99 a month for Interactive Monitoring.
  • Ultimate Monitoring:
    The Ultimate Monitoring plan is FrontPoint’s most robust monthly monitoring option.  The Ultimate Monitoring provides 24/7 cellular monitoring, online/remote access, wireless light control, camera viewing, ability to use Z-Wave thermostats or door locks, Location Services and the patented Crash & Smash feature.  FrontPoint charges $49.99 for the Ultimate Monitoring plan.  A great value for all the services and features provided.

Overall FrontPoint provides three easy to understand monitoring options with tons of great features at a great value.  All monitoring plans include 100% cellular monitoring and FrontPoint offers contract terms of one year and three years for monitoring.

 

1 (855) 873-5596
FrontPoint Security Website
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  FrontPoint Security Up-Front Cost

The up-front cost for FrontPoint systems is determined by how much equipment is needed for your home.  FrontPoint offers contract terms of one year and three years and provides an automatic discount based on which length of contract you choose.  With a one year contract customers receive an instant $25 discount and with a three year contract customers receive an instant $300 discount.  You can also ask FrontPoint consultants about additional discount offers or find coupons for FrontPoint Security on Alarm System Report

The three year contract option comes with the best value and best discounts and is the most common contract length chosen by FrontPoint customers.  With a three year contract customers pay a minimum of $99 for a basic alarm system (including the $300 discount) and will pay a minimum of $349 if a one year contract is chosen. 

Most of FrontPoint’ systems are customized to the needs of the homeowner.  You can configure a system on your own at FrontPoint’s online store or talk to a Security Consultant about your needs.  FrontPoint also offers a few pre-made packages that are designed to be starting points or a complete system for some customers.  The packages advertised by FrontPoint are:

  • Standard Package:
      1 Control Panel, 2 Door/Window Sensors, 1 Motion Sensor & 1 Keychain Remote.  Price:  $99
  • Enhanced Package:
    1 Control Panel, 2 Door/Window Sensors, 1 Motion Sensor, 1 Keychain Remote & 1 Smoke/Heat Sensor.  Price: $164
  • Light Package:
    1 Control Panel, 2 Door/Window Sensors, 1 Motion Sensor, 2 Wireless Light Controls & 1 Keychain Remote.  Price: $199

Customers can choose these exact packages or customize them by adding or taking out items.  The best way to determine the up-front cost of your FrontPoint alarm system is to choose which devices you need and add up the price of each device.  Then you subtract $25 if you choose a one year contract or subtract $300 if you choose a three year contract.  Prices for FrontPoint devices are:

  • GE Simon XT Control Panel w/ Cellular Link ($239.99) *Required
  • Door/Window Sensors ($32.99/each)
  • Recessed Door Sensors ($44.99/each)
  • Motion Sensors ($64.99/each)
  • Glass Break Detectors ($74.99/each)
  • Flood/Water Sensors ($44.99/each)
  • Smoke/Heat Detectors ($64.99/each)
  • Freeze Sensors ($44.99/each)
  • Carbon Monoxide Detectors ($89.99/each)
  • Garage Door Sensors ($44.99/each)
  • Keychain Remotes ($29.99/each)
  • Panic Pendant ($39.99/each)
  • TouchPad Additional Keypad ($39.99/each)
  • TouchScreen Keypad ($139.99/each)
  • Wireless Light Control ($49.99/each)
  • Wireless Security Camera ($179.99/each)
  • Wireless Pan/Tilt Camera ($279.99/each)
  • Outdoor Wired Camera ($399.99/each)

Each FrontPoint system comes standard with a FrontPoint yard sign and a packet of five window decals to show possible intruders that your home or business is protected by FrontPoint Security.  FrontPoint also offers a 30 Day Risk Free Trial period.

 

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FrontPoint Security Website
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  FrontPoint Security Coupons

Free Overnight Shipping

For a limited time, get your security system faster with FREE OVERNIGHT shipping. You still can take advantage of $300 of free equipment with when you sign up for a 3 year service. Every FrontPoint system comes with a 30-day 100% risk free trial. You can return it for any reason. For a complete refund. We even cover the return shipping costs.

Call: 1 (855) 873-5596

Click To Open/Copy

 

Save up to $300 with Alarm Monitoring

You’re probably going to want to keep your security system for a while, so sign up for 3 years of alarm monitoring with FrontPoint Security and you’ll save up to $300 upfront. You still get the 30-day 100% risk free trial. You can return it for any reason. For a complete refund. We even cover the return shipping costs.

Click the link below to purchase your alarm system from FrontPoint Security:

Call: 1 (855) 873-5596

Click To Open/Copy

 

Free Smoke & Heat Sensor

Get a free smoke and heat sensor when you sign up with FrontPoint Security. Every FrontPoint system comes with a 30-day 100% risk free trial. You can return it for any reason. For a complete refund. We even cover the return shipping costs.

Call 1 (855) 873-5596 and tell the sales person the following discount code to redeem.

FireSafety12

Click To Open/Copy

 

Unadvertised Promotions

The best way to save on FrontPoint Security alarm systems is to call them directly and ask the salesperson about the most current promotions. You will definitely get a better deal from an agent than from any coupon code you will find online. Simply call he number below, provide them with your information, and ask about current promotion

Call: 1 (855) 873-5596

Click To Open/Copy

 

1 (855) 873-5596
FrontPoint Security Website
Current Coupons & Discount Codes
Get an Instant Quote from FrontPoint Security

 

  FrontPoint Security Home Automation

FrontPoint offers home automation through the Z-Wave platform.  Z-Wave is a wireless home automation technology that allows customers of FrontPoint to automate lights, door locks or thermostats and control them remotely either logging in online or via the mobile apps for iPhone, BlackBerry and Android phones. 

Z-Wave home automation for lights is available with FrontPoint’s Interactive Monitoring and you can take advantage of all the FrontPoint Z-Wave capabilities with the Ultimate Monitoring plan which allows customers to add Z-Wave Thermostats or Door Locks (sold separately). 

 

1 (855) 873-5596
FrontPoint Security Website
Current Coupons & Discount Codes
Get an Instant Quote from FrontPoint Security

 

  FrontPoint Security Installation

By utilizing the latest GE Wireless technology FrontPoint offers its systems for easy Do It Yourself installation.

Once you choose the right system for you FrontPoint will program all of your alarm sensors and Z-Wave devices to your Control Panel and ship you the alarm system.  Shipping normally takes 3-5 business days with free shipping but FrontPoint also offers overnight shipping for a fee of $50, two day shipping for $25 or Saturday shipping for $75 if you need your system quickly. 

When you receive the alarm system you simply plug in the Simon XT Control Panel, peel and place your sensors using the provided double sided adhesive (or a small screw if you choose) and then give FrontPoint Activation a call so they can test each sensor with you and promptly activate your alarm system.  A “Set-Up Guide” is provided with the system with easy to follow instructions for setting up the alarm.

The entire process of setting up the system and calling to activate takes about 30 minutes for most customers.  You can also call FrontPoint if you have questions or need someone to walk you through the set up – although most customers can do it easily without calling.

 

1 (855) 873-5596
FrontPoint Security Website
Current Coupons & Discount Codes
Get an Instant Quote from FrontPoint Security

 

  FrontPoint Security Customer Service

Although FrontPoint has only been around a short time they have become one of the best companies when it comes to customer service in the alarm industry – and in ANY industry.  FrontPoint has built a cult like following with their price transparency, consultative sales approach and continued customer service after system installation and activation. 

FrontPoint has an “A” rating with the Better Business Bureau and has a number of positive ratings on third party review outlets like Yelp! and Angie’s List.  FrontPoint customers also make their feelings known through the “I Am FrontPoint” videos that are submitted to show appreciation to FrontPoint and explain the customer’s satisfaction with the company and product. 

FrontPoint uses a simple method of going above and beyond for their customers to keep them happy.  Great customer service does not drop off from day one to the end of your contract which is a main reason why FrontPoint has the best customer retention rate in the alarm industry.  FrontPoint support is on hand to answer any questions customers have about their alarm systems or to troubleshoot possible issues. 

Quite simply, FrontPoint takes great care of its customers and their customers love them for it.  FrontPoint does customer service right and is one of the reasons for their climb to becoming one of the top alarm companies.

 

1 (855) 873-5596
FrontPoint Security Website
Current Coupons & Discount Codes
Get an Instant Quote from FrontPoint Security

 

  FrontPoint Security Overall

FrontPoint offers the latest in GE Wireless home security and Z-Wave home automation products as well as 100% cellular monitoring at one of the best values in the home alarm industry.  While they may have a higher up-front cost than some other competitors FrontPoint prides itself on creating value for its product and providing unparalleled customer service and support.  

FrontPoint’s monthly monitoring rates are extremely competitive and are often cheaper than many other companies offering similar options.  The Interactive Monitoring is the best value and the most common choice for FrontPoint customers.  FrontPoint offers everything you could possibly need for your home with the capability to utilize up to 39 alarm devices, 100+ Z-Wave devices, and 8 cameras. 

FrontPoint is also the only major alarm company offering 100% cellular monitoring with all of its monitoring plans.  FrontPoint believes phone line monitoring and broadband monitoring are too vulnerable to offer as options which adds to their transparency and should show customers how much they really do care about the product and service provided. 

FrontPoint also offers a 30 Day Risk Free Trial Period with each alarm system purchase.  Customers can purchase FrontPoint systems and use them for a full month.  If customers are not satisfied with the system or service they can return the system for a 100% refund of any money paid up-front for the system as well as any monitoring fees incurred.  

All in all FrontPoint is the leader in wireless home security and is the top rated alarm company by Alarm System Report. 

 

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12 Comments


  1.  
    FrontPoint Is The Best

    I just purchased an alarm system from FrontPoint Security about a month ago. I wanted to wait to tell about it until I had had the alarm system for a while. I could not be happier with the system and the tremendous customer service. FrontPoint has been great and the alarm system has been great. The FrontPoint Security review that I read really helped point me in that direction and I am glad it did. For others looking at FrontPoint you can be sure you’re getting a great system and great service.

    Tom B.




  2.  
    FrontPoint Security Contracts

    What are the FrontPoint Security contract lengths? Did I miss that somewhere? From what I can tell the longer you sign up for alarm system monitoring the better price you can get on the equipment. I would like to have an alarm system installed for a good while so it doesn’t really matter to me. This is a good FrontPoint Security review too by the way. Thanks.




    •  
      AlarmExpert

      Hey there! Thanks for visiting Alarm System Report!.

      FrontPoint Security contracts have a few different lengths. If you look closely in our FrontPoint Security review you will see that FrontPoint offers contract lengths of 1, 2, and 3 years as of the time of our FrontPoint alarm system review.

      Your best bet would be to choose a three year contract so you can get a better discount on the cost of the alarm system.

      Good luck!




  3.  
    FrontPoint Security Review

    FrontPoint is awesome! I have had a FrontPoint Security system for about six months. I found FrontPoint here on Alarm System Report so I wanted to tell others about my experience too. FrontPoint has been great. I had a little trouble setting up the sensors when I first got the system, but it turns out it was user error! HA! FrontPoint support walked me through everything even though I knew they didn’t have to. A couple months later someone tried to break in through the back door while we were out of town at the lake. We immediately got a call and the police went to our home. Luckily nothing was taken and the alarm system scared them off! I could not be happier with FrontPoint right now and I hope they continue to protect our home for many years to come. If you’re lloking for an honest alarm company with good customer service FrontPoint is the way to go.

    Leila from CO




    •  
      AlarmExpert

      Hey Leila! Thanks for reading our FrontPoint Security system review!

      We’re glad you have had a positive experience with FrontPoint Security. Their highly rated alarm system and customer service are what makes them one of the best alarm system companies out there today. We wish you continued good luck!




  4.  
    FrontPoint Security Has Best Alarm System!

    Recently purchased a wireless alarm system from FrontPoint. In short, I love it. But let me tell you why..

    So I had purchased an alarm system from another company (I won’t name names), and had a very unsatisfactory experience. Needless to say I was out about $100 and still wasn’t secured. I called FrontPoint because I had read so many good FrontPoint Security reviews and whatnot. Decided to see what the fuss was about. From the moment the FrontPoint rep answered the phone I felt comfortable. They never tried to “sell” me the alarm system. They told me about the system and most importantly how it worked, why it was better than other alarm systems, and some of the additional benefits like accessing online and home automation.

    After a fairly long call I had all the information I needed and had a quote from FrontPoint. I talked it over with the wife (gotta get the boss’ approval). After telling her about the ‘Risk Free’ 30-Day Trial she told me to go for it. Called FrontPoint the next day to purchase.

    Received my system a few days later. Opened the box and the instructions. Literally had the system set-up in 20 minutes. Seriously. Called them up for activation and was done. Got me on the couch early to watch the game.

    Since installation the system has worked extremely well. It’s responsive through my smartphone when I change settings away from the house, and the wife digs the automatic light switch in our bedroom and living room. Glad I chose FrontPoint in the end, perhaps the first experience with the other alarm system company was a blessing in disguise. FrontPoint is the best alarm company in my eyes.




    •  
      AlarmExpert

      Thanks for your insight!

      FrontPoint Security is ranked number one in our alarm system reviews and rankings for a number of reasons, many of which you touched on here. Our FrontPoint Security review reflects FrontPoint’s great pricing and customer service as well as the ease of their wireless alarm system installation.

      Thanks!




  5.  
    FrontPoint Security Reviews

    This is a very accurate review of FrontPoint Security. I used FrontPoint for one of my vacation homes for several years before I sold the home. We’re currently building a new cabin in a new location and I’ll be looking at FrontPoint once again for alarm monitoring. A few things have changed with FrontPoint since I first purchased several years ago, it looks like their monitoring rates have changed a little bit, but they also offer more for each plan than before. They never changed my rate while I was a customer, which was a huge thing for me. I can’t stand signing up with a company who has a “great price” just to have it be not so great a year or two later. That being said if you want great service for a fair price from a great alarm company FrontPoint is a great choice.

    Wendy




    •  
      AlarmExpert

      Hi Wendy! Thanks for visiting Alarm System Report and thanks for your insight about FrontPoint Security! Our experts certainly agree that FrontPoint is one of the best alarm system companies out there today. We did a little digging and found out that you are correct, FrontPoint did slightly change their monitoring rates and added a couple plans a few years ago. The plans have added features as well and did not change that much, but you are correct that they did change. We have heard from customers that if prices do change that change is not brought to current customers so you don’t have to worry about any other price changes if you do sign up again. Thanks again for your FrontPoint Security review and good luck with your new home alarm system!




  6.  
    FrontPoint Security Monitoring Prices

    FrontPoint’s three monitoring options are fairly priced and competitive with other alarm companies. I had ADT for many years and paid similar prices that FrontPoint offers for much, much less than I get now. Now I have cellular monitoring, smartphone control, and home automation. Have absolutely no reason to look at other alarm companies in the future. Glad I purchased from FrontPoint and I’m not looking back.

    - Trevor




    •  
      AlarmExpert

      Thanks for your insight about your experience with FrontPoint Security! FrontPoint is at the top of our alarm system rankings and reviews for a reason – great customer service and great prices! Good luck with your FrontPoint Security alarm system.




  7.  
    FrontPoint Security Review

    FrontPoint is great. I purchased from them not too long ago and have loved the system. I found FrontPoint through this FrontPoint review and everything that was stated here and what I was told over the phone was 100% true. Working with Frontpoint has been a pleasure. Thanks for the FrontPoint Security review and for helping me find a great alarm system!!

    Roger





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