Alarm System Company Customer Service And What To Expect
Before we dive in to today’s topic let’s all take a deep breath. We know that customer service is a hot button issue with many consumers. Some companies strive at customer service while others all but ignore their customers. We’re here today to talk about alarm system company customer service. Since Alarm System Report is dedicated to providing the best alarm system reviews and alarm system tips we thought this would be a great topic. So, let’s learn a little more about alarm system company customer service and what you can expect.
First, let’s concede that some people’s expectations are going to be higher than others. Some folks like a hands on approach while others simply want effective and helpful assistance when it’s needed. There are several alarm system companies out there that all have different approaches to how they handle customer service. So what kind of customer service can you expect from an alarm system company?
Well, that depends.
Like we said some alarm system companies are adamant about providing stellar customer service. FrontPoint Security is one of those companies. After reviewing consumer materials and reviews from all around the web we found that FrontPoint goes above and beyond when it comes to keeping customers happy. Not only do they provide a 30 Day Money Back Guarantee on their wireless alarm system but they constantly monitor the status of customer accounts to ensure a pleasant experience. One FrontPoint customer said, “..I called in to FrontPoint what felt like 100 times. I’ll admit, most of it was user error, and I made things more difficult for myself in the end. However, no matter how many times I called or how frustrated I was FrontPoint continued to provide great service and even offered to refund the money for the system well after the trial period had passed. I liked them and I liked the system so there was no need for that, but the simple fact that they offered when they didn’t have to went a long way in my book”. Yay! Finally a consumer success story. So often we hear negative reviews about customer service it’s good to finally hear the other side.
The above is an example of exemplary customer service from an alarm system company. With wireless alarm systems, do it yourself alarm systems, new technology and home automation devices things can get a little confusing sometimes. Getting good service and assistance is imperative and it seems some companies are doing their part.
Ultimately, there are a few things you should expect from an alarm system company while you are a customer. If you find that you’re not being treated the way you think you should it might be time to look for a new company. First, you want to speak to a real person when calling in for assistance or when you have a question. Some companies like to use automated response systems because they feel the customer will be able to find what they’re looking for more easily. I don’t know about you, but I find it extremely disheartening when I call a company and I’m punching numbers or talking to a machine.
Aside from actually speaking to a real person you want someone who is friendly and understanding. We all know customer service is a tough business. Not only do you hear the praises of your customers but you also hear about all the negative responses. Being friendly, courteous and understanding can go a long way to helping the customer find a solution to their problem or answer to their question.
Lastly, you want an alarm system company that actually cares about you as a customer and not just a dollar sign. Jumping through hoops or going the “extra mile” isn’t always necessary, but if its required the company should have no problem doing so. Many of the top alarm system companies like FrontPoint Security and LifeShield are very adept at keeping customers happy. That’s partly the reason they are considered one of the best alarm system companies.
In the end, most alarm system companies are rated highly for customer service. Especially the alarm system companies listed on Alarm System Report. Our alarm system reviews cover customer service aspects as well as information about alarm system pricing, equipment and the alarm system company itself. To find out more about alarm system company customer service you can read our expert alarm system reviews or read various consumer reviews around the internet.