ADT Security Review
Alarm System Review:
Positives:Oldest alarm company, many alarm options, remote monitoring, cellular monitoring
Negatives:High monthly fee for cellular.
ADT is a solid alarm company with a very long history. They offer a number of different services and equipment with a number of different options. However, sometimes ADT doesn’t offer the same for your money that other companies do. If you get the right dealer or find a great deal ADT is not a bad company to choose at all. You could do a much much worse.
ADT Company Overview
ADT provides home security and business security systems, fire alarm systems and integrated building management. ADT has been around in some capacity for over 100 years. They are likely the most well known alarm company worldwide. ADT offers services in North America, South America and Europe and is a division of Tyco International.
ADT Headquarters is located in Boca Raton, FL and ADT recently acquired competitor BroadView Security (Formerly Brinks Home Security) in 2010. ADT has the largest customer base and is the largest alarm company in the United States. ADT offers alarm systems through its “Dealer” program, allowing local alarm companies to be “franchised” out to ADT to offer monitoring through the company. ADT Dealers offers wireless and hard wired alarm systems from a number of manufacturers as well as many options for monthly monitoring.
ADT offers a number of different types of equipment and equipment packages that can be customized to meet your home’s specific needs. Additional sensors can be purchased for an additional fee and could be provided at a discount depending on the number of sensors added and monitoring plan chosen. ADT Authorized Dealers may also offer different equipment packages with a few more door sensors or other equipment for the same cost. It’s always recommended to visit the website of an ADT Authorized Dealer to learn about the specific equipment pricing and options. You can also call them directly to learn about the different equipment packages available.
The equipment offered by ADT includes:
- Control Panel
- Door/Window Sensors
- Motion Detectors
- Smoke/Heat Detector
- Carbon Monoxide Detectors
- Glass Break Detector
- SafeWatch CellGuard
- Flood Detector
- Outdoor Siren/Strobe
- Keychain Remote
ADT offers a few different monthly monitoring options including phone line, broadband and cellular monitoring. The four primary monitoring options are:
- Essential: The Essential Monitoring plan is $36.99/month and provides standard 24/7 monitoring via the phone line.
- Premium: The Premium Monitoring plan is $42.99/month and standard 24/7 monitoring via the phone line. This package also includes 2-Way Voice capabilities.
- Cellular: The Cellular Monitoring plan is $44.99/month and provides 27/7 monitoring through ADT’s CellGuard cellular connection. Phone lines are not needed for this monitoring plan.
- Total Protection: The Total Protection service is $47.99/month and provides phone line monitoring with a cellular backup. A phone line may be required for this plan.
We recommend calling ADT to learn more about their different monitoring plans.
Getting the best deal from ADT is not going to come from a ADT coupon or discount code. The best deals are unadvertised promotions that you can only get by calling ADT directly. Simply call the number below, give them your information, and ask the salesperson about the best promotions that they can currently offer. You won’t find a better ADT discount code or coupon online, so we always recommend going to the salesperson first.
ADT offers installations through its Dealer Program. There are many ADT Dealers around the country offering professional installation for ADT alarm systems. ADT offers installations for hard wired and wireless alarm systems from a number of equipment manufacturers.
A technician will come to your home and install your new alarm system for you which may include alarm sensors, cameras or home automation equipment. Installation if often offered free of charge for most new customers depending on the ADT Dealer contacted.
ADT Customer Service
ADT has been around a long time. That doesn’t happen if you provide customers with poor customer service. While ADT is a large alarm company they provide good customer service to boot. While they may not be as “hands on” as other alarm companies a lot of that is due to the large customer base involved. In the grand scheme ADT provides the vast majority of its customers with excellent service.
ADT has a Better Business Bureau of B+ and ADT, LLC. is currently not accredited, although the ADT Corporate office had an A rating and is accredited separately. Overall ADT’s customer service gets good feedback and is keeping most customers happy.
ADT Review Overall
ADT is the largest alarm company in the United States and has offices in a number of other country’s throughout North America, South America and Europe. They’ve also been around for around 100 years. It’s tough to find a company that has been operating for that long in any industry and ADT has done it with good products and good customer service.
Along the way ADT sacrificed a bit of customer service and product enhancement which allowed other companies to take the reigns as number one alarm company. However, many other companies give off the “hometown” feel with extremely hands on customer service and a personal approach. The hands on approach is easier for smaller alarm companies with a small customer base. Fact is ADT has provided top of the line alarm systems for many many years.
ADT’s customer service ratings are extremely good with a very small percentage of complaints compared to their large customer base. ADT offers professional installation for those that either don’t feel comfortable or don’t have the time for a DIY setup.
In the end ADT is a strong choice for a home alarm system. While there are solutions that provide a quicker and easier set up it’s tough to say that other companies are that far ahead of ADT. ADT will always be on the best alarm companies in the industry and continues to provide customers with quality alarm systems, quality monitoring and a high level of customer service.
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