Protection One Review
Alarm System Review:
Positives:great customer service ratings, wireless equipment, affordable pricing, identity theft protection
Negatives:too many options, some services not needed like one way voice
Protection One is slowly rising in the one of the top ten alarm companies in the industry. Protection One provides excellent customer service and a number of features. They even offer additional protection services such as LifeLock for identity theft and credit protection. While these offerings certainly add to the coolness of Protection One we rate companies based on more than just “coolness”. Systems with tons of extra features will require a hefty up-front cost and could be higher monthly as well. We’re all about ease of use and installation. Protection One provides a good product and customer service but can be a hassle setting up – sometimes too many options is not a good thing.
Protection One Security Review
Protection One has been in the home security industry for over ten years is now a national provider of wireless home and business security. Protection one prides itself on creating a customized system for each customers needs.
Protection One boasts that they have several triple-redundant central stations and even a disaster recovery center.
The company offers some impressive services when it comes to maintenance and service calls by offering same day alarm service if you have an issue with your alarm system as well a “Tech Tracker” which allows you to track the technicians status and arrival time. For many moving towards the DIY approach to avoid long waits for service calls and installation Protection One did its customers a solid when implementing this service. Now customers don’t have to wait around for technician and can plan their day with their alarm appointment – not because of it.
Protection One offers phone line monitoring as well as cellular backup and broadband alarm services. The company also offers remote security monitoring and even identity protection.
While the company’s customer service is above many others in the industry their alarm products still lack.
How is Protection One’s Security?
Many other companies provide excellent customer service, but few others go as far as to make it easy on their customers as Protection One.
The company recently incorporated its “Tech Tracker” which allows customers to track a technician visit on their cellphone. Finally a company who understands what “busy” means. People don’t have all day to wait for a technician, Protection One allows its customers ease and flexibility.
Protection One also prides itself on it’s “A+” rating with the Better Business Bureau. Although the company has had several more complaints than many other companies on our list it was low compared to a majority of others.
How Much Does it Cost to use Protection One Security?
Pricing a system with Protection One requires contacting one of their consultants and getting a free home security evaluation.
With many options to choose from including wireless intrusion, fire and life safety sensors as well as remote access or cellular monitoring the price of a system comes down to the specifics of your system. Another reason why Protection One fell a little lower on in our ranking. While the advertised initial monitoring rate of $24.99 phone line monitoring is certainly attractive it’s likely to change based on the equipment and features you want.
Many other companies have fixed and transparent pricing, and while Protection One is certainly transparent enough it can be difficult determining the right system and pricing for your budget while other companies offer up their pricing on the spot. Protection One is a good value but a bit of a hassle.