Protect America Review
Alarm System Review:
Positives:little to no up-front cost, get a lot for your money up-front, cellular monitoring, DIY
Negatives:Poor customer service ratings, but recently improving significantly.
Protect America is the silver medal winner in our best alarm rankings. But that’s a very close second. Protect America has a lot of advantages for homeowners. Protect America often has very little up-front cost and boast a Do It Yourself GE system as well as web/remote access and multiple options for monthly monitoring. Protect America is another great option for your home alarm system needs.
Protect America was founded in 1992 and is based in Round Rock, Texas. Protect America provides Do It Yourself wireless home security to home and business customers in all 50 states.
Protect America boasts its customer base at nearly half a million and uses GE Wireless Alarm Systems. Protect America’s alarm systems are do it yourself and Protect America offers phone line monitoring, broadband monitoring and cellular monitoring.
Protect America also appears to have a lot involvement in the local community through the Protect America Cares program.
Protect America Equipment
Protect America provides wireless alarm equipment. Protect America’s equipment manufacturer is General Electric (GE). Protect America uses the GE Simon XT Control Panel. The Control Panel’s size is 2.2″ high x 5.7″ long x 7.0″ wide. The panel fits nicely on a tabletop or can be easily mounted to the wall with a few small screws. The Simon XT can handle up to 40 individual GE alarm sensors as well as X10 home automation devices. The Simon XT also has a 212 word spoken vocabulary, an LED backlit screen, a 100db siren, chime features and the DJW-1.2(6V1.2AH) 24-Hour Backup Battery.
Protect America offers all the latest GE alarm sensors:
- Recessed Door Sensors (hidden in door frame)
- Door/Window Sensors – Motion Sensors
- Glass Break Detectors
- Flood/Water Sensors
- Smoke/Heat Detectors
- Freeze Sensors
- Carbon Monoxide Detectors
- Garage Door Sensors
- Keychain Remotes
- Panic Pendant
- TouchPad Additional Keypad
- TouchScreen Keypad
- Wireless Secret Touchpad
Protect America also offers video cameras. They offer a Pan/Tilt camera for both home and business settings with the ability to few them online or via your smartphone. The camera will require a high speed internet connection.
Protect America uses the X10 Technology for home automation. They sell three home automation devices that control lights, appliances and an extra horn. The appliances module allows the homeowner to control things like fans, humidifiers and other household items.
Protect America also offers a solar yard sign light as well as a standard yard sign and window stickers.
Protect America Monitoring
Protect America offers flexible monitoring options. There are options for phone line monitoring, broadband monitoring and cellular monitoring.
- Phone Line Monitoring: The Phone Line Monitoring from Protect America offers customers an affordable monthly price for alarm monitoring. It also provides an option for those who do not have high speed internet or have poor cellular service. The phone line hooks in to the Simon XT and is the cheapest monitoring solution with Protect America packages. The price for Protect America phone line monitoring is $29.99. Two way voice can also be added to phone line monitoring which could have an additional fee.
- Broadband Monitoring: Protect America calls their broadband solution HomePulse Broadband Monitoring. Protect America boasts a two second timeframe from the time the alarm goes off to the time the signal gets to the monitoring station. The broadband connection hooks in through your router and doesn’t require a phone line. The HomePulse also provides complete interactive monitoring capabilities with online & remote access. The price for Protect America Broadband Monitoring is $37.99.
- Cellular Monitoring: Protect America offers one of the safest and most reliable methods of monitoring with cellular monitoring. There is no need for a phone line or even an internet connection. The cellular monitoring package from Protect America also comes with the interactive features with online/remote access and free smartphone app. The price for Protect America cellular monitoring is $41.99.
Protect America has begun advertising monitoring prices on their website and explaining them well. Protect America’s monitoring plans are easy to understand and provide options and flexibility in case you have a limitation with one or a few of the monitoring options.
Protect America Up-Front Cost
One of things that makes Protect America attractive is their minimal up-front cost. Protect America offers system at no cost for five different equipment packages. The Protect America equipment packages are:
- Copper Package:3 Door / Window Sensors, 1 Motion Detector
- Bronze Package:7 Door / Window Sensors, 1 Motion Detector
- Silver Package:10 Door / Window Sensors, 1 Motion Detector
- Gold Package:12 Door / Window Sensors 1 Motion Detector
- Platinum Package:15 Door / Window Sensors, 1 Motion Detector
All of these equipment packages is advertised as having no up front cost. The different packages allow homeowners of all types to have systems at the same cost. Additional devices will likely cost extra but with Protect America you get a lot of equipment for very little up front cost. Protect America also offers a lifetime warranty on the equipment.
Protect America Coupons
If you really want to get a good deal on a Protect America home alarm system, you want to call them directly at the number below. Simply ask the salesperson about their most current and unadvertised promotions. You will get a better discount applied from a salesperson than from any coupon code that you find online. Call the number below, provide them your information, and then ask about their unadvertised promotions.
Protect America Home Automation
Protect America offers the X10 platform for home automation and uses a few different devices.
One of the devices used is the X10 Lamp Module. This module allows you to control lights and is designed to replace light switches in your home. Having certain lights turn on when you come home or turn off when you leave is one of the many features available as well as putting your lights on timers.
The X10 Appliance Module is used to control appliances like fans, air conditioners, dehumidifiers, coffee pots, stereos and many more appliances around your home.
A nice feature is the X10 Power Horn Module. The Simon XT only has one siren. If you want to keep your Simon XT hidden or out of view you would still have the siren on. With the X10 siren you can silence your Control Panel and use the module, or use both depending on the setup.
Protect America Installation
Protect America uses the GE Wireless alarm systems with the GE Simon XT which are designed as simple Do It Yourself systems.
Once a package is chosen Protect America will ship you the alarm system for easy self installation. Following simple instructions the GE Wireless system is designed as a “plug and play” setup. Plugging in the Control Panel and putting up the wireless alarm sensors is designed to be done simply and easily.
Because systems are installed by the homeowner the alarm can be taken to a new location if you move. It’s just as easy to take down as it is to install. No matter how many times you move or how long you have the system you’re guaranteed a lifetime warranty on alarm equipment with Protect America. Installation is a breeze and shouldn’t take most people any longer than an hour.
Protect America has instructions, can be called for help or also has a number of online videos available for viewing to help with the alarm installation.
Protect America Customer Service
Protect America has received a poor reputation in the area of customer service in recent years. They are not accredited by the Better Business Bureau and have a number of complaints. The main reason Protect America is number two in the rankings.
Despite these claims Protect America maintains a respectable grade on the BBB website and is making strides to better their customer service. The company has shown a dedication to customer satisfaction and customer service on their website in the last year and is changing the way they manage customer service.
Recent customers of Protect America have had positive things to say and the company’s customer service ratings seem to be improving.
Protect America Overall
Protect America offers the latest GE Wireless Alarm Systems and provides a number of different options for monthly alarm monitoring offering a load of flexibility.
Perhaps the most attractive thing about Protect America is the up-front cost. Or lack thereof. Protect America advertises many alarm packages for free with affordable monitoring rates.
Another great thing about Protect America’s systems is their movability. It’s also nice that they have a place on their website where people can enter their old address and new address information so Protect America will know of the address switch – a very convenient and customer friendly aspect.
Protect America representatives are available by phone or via online chat and have clear indicator buttons on their website showing how to reach a consultant quickly.
Protect America ranks second because of its lack of BBB accreditation. While companies are not required to become members with the BBB it is a good thing to be a part of. It shows a dedication to the customers you’re selling to that you’ll take good care of them. Protect America is beginning to do this anyways and there are a number of reasons choosing Protect America is a great option.
Overall Alarm System Report would recommend Protect America to most homeowners looking for a great up-front cost and affordable monthly monitoring.