FrontPoint Security Review
Alarm System Review:
Positives:Cellular Monitoring / Web Remote Access / DIY / Home Automation / Superior Customer Service
FrontPoint is hands down the best alarm company out there today. FrontPoint provides wireless alarm systems with cellular monitoring and web/remote access at some of the most affordable and competitive prices. FrontPoint has proved from day one that it is the company to beat in the home alarm arena. Read out full FrontPoint security review below.
FrontPoint Security Company Overview
FrontPoint Security was founded in 2007 and is based in McLean, Virginia. FrontPoint Security provides Do It Yourself wireless security to home and business customers and is licensed in all 50 states as well as Canada.
FrontPoint Security is one the fastest growing GE Security Dealers in the United States providing 100% wireless and 100% cellular home security. FrontPoint Security’s alarm systems are Do It Yourself and come with a 30 Day Money Back Guarantee.
FrontPoint is accredited by the Better Business Bureau and is a member of Angie’s List.
FrontPoint Security Equipment
FrontPoint Security provides 100% wireless home security equipment. FrontPoint’s equipment manufacturer is General Electric (GE) also known as Interlogix (GE’s home security division). FrontPoint currently uses the GE Simon XT Control Panel. The Control Panel’s size is 2.2″ high x 5.7″ long x 7.0″ wide. The panel fits nicely on a tabletop or can be easily mounted to the wall with a few small screws.
The Simon XT can handle up to 40 individual GE alarm sensors (39 with FrontPoint as their cellular module counts as one “device”) and over 100 Z-Wave wireless home automation devices. The Simon XT also has a 212 word spoken vocabulary, an LED backlit screen, a 100db siren, chime features and the DJW-1.2(6V1.2AH) 24-Hour Backup Battery.
FrontPoint offers a number of different alarm devices including:
- Door/Window Sensors
- Recessed Door Sensors (hidden in door frame)
- Motion Sensors
- Glass Break Detectors
- Flood/Water Sensors
- Smoke/Heat Detectors
- Freeze Sensors
- Carbon Monoxide Detectors
- Garage Door Sensors
- Keychain Remotes
- Panic Pendant
- TouchPad Additional Keypad
- TouchScreen Keypad
FrontPoint also offers three options for security cameras. They have a Fixed Wireless Camera for indoor use, a Pan/Tilt Camera for indoor use and an Outdoor Hard Wired IR (Infrared) Camera. All cameras require a high speed internet connection with the two indoor cameras requiring a wireless connection.
The outdoor camera must be wired to the router itself and can use a POE (Power Over Ethernet) cable to provide power to the camera as well as an option for a standard plug. The wireless indoor cameras must be plugged in to an outlet for power.
The home automation devices offered by FrontPoint include Wireless Light Control modules. These devices can be used to remotely turn lights on/off and to have your lights act according to changing system settings. For instance, you can have your living room light turn on when you disarm your system or have it turn off when you arm your system and leave the home.
FrontPoint systems can also utilize other Z-Wave products including Z-Wave Thermostats and Z-Wave Door Locks.
FrontPoint offers an online shopping cart where you can quickly and easily build a customized alarm system that fits your needs (link to shopping cart) or FrontPoint Security Consultants can assist you over the phone or via online live chat to help you determine what’s needed for your home.
FrontPoint provides a standard two year manufacturers warranty on all equipment and a lifetime warranty on the system’s rechargeable backup battery.
FrontPoint Security Monitoring
FrontPoint provides 100% cellular monitoring with all of its alarm systems. Cellular monitoring is the most reliable and safest method for monitoring an alarm system. No phone lines are required and no internet connection is needed in order to use FrontPoint’s system. The only time an internet connection will be needed is if you want to use Wireless Security Cameras with the alarm system, which are part of the Ultimate Monitoring plan offered by FrontPoint which is described below.
FrontPoint also boasts the patented “Crash & Smash” feature, also known as Pending Alarms. This feature allows the alarm system to send a signal to the monitoring station before the alarm actually goes off. When you enter the home through a door there is often a delay time between the time you open the door until you disarm your alarm system. This allows you to disarm your system before the siren sounds and the monitoring station is notified.
Traditional alarm systems did not have online/remote access or keychain remotes, so a homeowner would have to enter the house prior to disarming the system. The standard delay period is about 30 seconds. An intruder could potentially disrupt the alarm signal during this time not allowing the system to send a signal. With the “Crash & Smash” feature the signal is sent immediately when the delay period starts – this means if the alarm system is not disarmed correctly, or at all, the signal becomes a real alarm event and the monitoring station will be calling. This feature is offered with FrontPoint’s Interactive Monitoring and Ultimate Monitoring plans.
The three options FrontPoint offers for monthly monitoring are:
- Protection Monitoring:
The Protection Monitoring is FrontPoint’s most basic monthly monitoring option. It provides 100% cellular, 24/7 monitoring for your alarm system. If the system is triggered the monitoring station will call you to verify the alarm and dispatch the police if needed. Protection Monitoring does not come with online/remote access, mobile apps or FrontPoint’s patented Crash & Smash Feature. FrontPoint charges a good price of $34.99 for this monitoring option.
- Interactive Monitoring:
This is FrontPoint’s most popular monthly monitoring option. Interactive Monitoring provides 24/7 cellular monitoring along with online/remote access, mobile apps, wireless light control and the patented Crash & Smash feature. With Interactive Monitoring you can log in online or using your mobile app (iPhone, BlackBerry or Android) to arm/disarm the alarm system, change system settings and receive instant alerts about system activity through text message or email. You can also use “Location Services” with the Interactive Monitoring plan to set up a Geo-Fence around your home. This feature allows users to be reminded to arm their system or turn off lights when they leave their home. This plan also includes the ability to use Wireless Light Control. FrontPoint charges $42.99 a month for Interactive Monitoring.
- Ultimate Monitoring:
The Ultimate Monitoring plan is FrontPoint’s most robust monthly monitoring option. The Ultimate Monitoring provides 24/7 cellular monitoring, online/remote access, wireless light control, camera viewing, ability to use Z-Wave thermostats or door locks, Location Services and the patented Crash & Smash feature. FrontPoint charges $49.99 for the Ultimate Monitoring plan. A great value for all the services and features provided.
Overall FrontPoint provides three easy to understand monitoring options with tons of great features at a great value. All monitoring plans include 100% cellular monitoring and FrontPoint offers contract terms of one year and three years for monitoring.
FrontPoint Security Up-Front Cost
The up-front cost for FrontPoint systems is determined by how much equipment is needed for your home. FrontPoint offers contract terms of one year and three years and provides an automatic discount based on which length of contract you choose. With a one year contract customers receive an instant $25 discount and with a three year contract customers receive an instant $300 discount. You can also ask FrontPoint consultants about additional discount offers or find coupons for FrontPoint Security on Alarm System Report.
The three year contract option comes with the best value and best discounts and is the most common contract length chosen by FrontPoint customers. With a three year contract customers pay a minimum of $99 for a basic alarm system (including the $300 discount) and will pay a minimum of $349 if a one year contract is chosen.
Most of FrontPoint’ systems are customized to the needs of the homeowner. You can configure a system on your own at FrontPoint’s online store or talk to a Security Consultant about your needs. FrontPoint also offers a few pre-made packages that are designed to be starting points or a complete system for some customers. The packages advertised by FrontPoint are:
- Standard Package:
1 Control Panel, 2 Door/Window Sensors, 1 Motion Sensor & 1 Keychain Remote. Price: $99
- Enhanced Package:
1 Control Panel, 2 Door/Window Sensors, 1 Motion Sensor, 1 Keychain Remote & 1 Smoke/Heat Sensor. Price: $164
- Light Package:
1 Control Panel, 2 Door/Window Sensors, 1 Motion Sensor, 2 Wireless Light Controls & 1 Keychain Remote. Price: $199
Customers can choose these exact packages or customize them by adding or taking out items. The best way to determine the up-front cost of your FrontPoint alarm system is to choose which devices you need and add up the price of each device. Then you subtract $25 if you choose a one year contract or subtract $300 if you choose a three year contract. Prices for FrontPoint devices are:
- GE Simon XT Control Panel w/ Cellular Link ($239.99) *Required
- Door/Window Sensors ($32.99/each)
- Recessed Door Sensors ($44.99/each)
- Motion Sensors ($64.99/each)
- Glass Break Detectors ($74.99/each)
- Flood/Water Sensors ($44.99/each)
- Smoke/Heat Detectors ($64.99/each)
- Freeze Sensors ($44.99/each)
- Carbon Monoxide Detectors ($89.99/each)
- Garage Door Sensors ($44.99/each)
- Keychain Remotes ($29.99/each)
- Panic Pendant ($39.99/each)
- TouchPad Additional Keypad ($39.99/each)
- TouchScreen Keypad ($139.99/each)
- Wireless Light Control ($49.99/each)
- Wireless Security Camera ($179.99/each)
- Wireless Pan/Tilt Camera ($279.99/each)
- Outdoor Wired Camera ($399.99/each)
Each FrontPoint system comes standard with a FrontPoint yard sign and a packet of five window decals to show possible intruders that your home or business is protected by FrontPoint Security. FrontPoint also offers a 30 Day Risk Free Trial period.
FrontPoint Security Coupons
The best way to save on FrontPoint Security alarm systems is to call them directly and ask the salesperson about the most current promotions. You will definitely get a better deal from an agent than from any coupon code you will find online. Simply call he number below, provide them with your information, and ask about current promotion
Free Smoke & Heat Sensor
Get a free smoke and heat sensor when you sign up with FrontPoint Security. Every FrontPoint system comes with a 30-day 100% risk free trial. You can return it for any reason. For a complete refund. We even cover the return shipping costs.
Call 1 (855) 873-5596 and tell the sales person the following discount code to redeem.
Save up to $300 with Alarm Monitoring
You’re probably going to want to keep your security system for a while, so sign up for 3 years of alarm monitoring with FrontPoint Security and you’ll save up to $300 upfront. You still get the 30-day 100% risk free trial. You can return it for any reason. For a complete refund. We even cover the return shipping costs.
Click the link below to purchase your alarm system from FrontPoint Security:
FrontPoint Security Home Automation
FrontPoint offers home automation through the Z-Wave platform. Z-Wave is a wireless home automation technology that allows customers of FrontPoint to automate lights, door locks or thermostats and control them remotely either logging in online or via the mobile apps for iPhone, BlackBerry and Android phones.
Z-Wave home automation for lights is available with FrontPoint’s Interactive Monitoring and you can take advantage of all the FrontPoint Z-Wave capabilities with the Ultimate Monitoring plan which allows customers to add Z-Wave Thermostats or Door Locks (sold separately).
FrontPoint Security Installation
By utilizing the latest GE Wireless technology FrontPoint offers its systems for easy Do It Yourself installation.
Once you choose the right system for you FrontPoint will program all of your alarm sensors and Z-Wave devices to your Control Panel and ship you the alarm system. Shipping normally takes 3-5 business days with free shipping but FrontPoint also offers overnight shipping for a fee of $50, two day shipping for $25 or Saturday shipping for $75 if you need your system quickly.
When you receive the alarm system you simply plug in the Simon XT Control Panel, peel and place your sensors using the provided double sided adhesive (or a small screw if you choose) and then give FrontPoint Activation a call so they can test each sensor with you and promptly activate your alarm system. A “Set-Up Guide” is provided with the system with easy to follow instructions for setting up the alarm.
The entire process of setting up the system and calling to activate takes about 30 minutes for most customers. You can also call FrontPoint if you have questions or need someone to walk you through the set up – although most customers can do it easily without calling.
FrontPoint Security Customer Service
Although FrontPoint has only been around a short time they have become one of the best companies when it comes to customer service in the alarm industry – and in ANY industry. FrontPoint has built a cult like following with their price transparency, consultative sales approach and continued customer service after system installation and activation.
FrontPoint has an “A” rating with the Better Business Bureau and has a number of positive ratings on third party review outlets like Yelp! and Angie’s List. FrontPoint customers also make their feelings known through the “I Am FrontPoint” videos that are submitted to show appreciation to FrontPoint and explain the customer’s satisfaction with the company and product.
FrontPoint uses a simple method of going above and beyond for their customers to keep them happy. Great customer service does not drop off from day one to the end of your contract which is a main reason why FrontPoint has the best customer retention rate in the alarm industry. FrontPoint support is on hand to answer any questions customers have about their alarm systems or to troubleshoot possible issues.
Quite simply, FrontPoint takes great care of its customers and their customers love them for it. FrontPoint does customer service right and is one of the reasons for their climb to becoming one of the top alarm companies.
FrontPoint Security Overall
FrontPoint offers the latest in GE Wireless home security and Z-Wave home automation products as well as 100% cellular monitoring at one of the best values in the home alarm industry. While they may have a higher up-front cost than some other competitors FrontPoint prides itself on creating value for its product and providing unparalleled customer service and support.
FrontPoint’s monthly monitoring rates are extremely competitive and are often cheaper than many other companies offering similar options. The Interactive Monitoring is the best value and the most common choice for FrontPoint customers. FrontPoint offers everything you could possibly need for your home with the capability to utilize up to 39 alarm devices, 100+ Z-Wave devices, and 8 cameras.
FrontPoint is also the only major alarm company offering 100% cellular monitoring with all of its monitoring plans. FrontPoint believes phone line monitoring and broadband monitoring are too vulnerable to offer as options which adds to their transparency and should show customers how much they really do care about the product and service provided.
FrontPoint also offers a 30 Day Risk Free Trial Period with each alarm system purchase. Customers can purchase FrontPoint systems and use them for a full month. If customers are not satisfied with the system or service they can return the system for a 100% refund of any money paid up-front for the system as well as any monitoring fees incurred.
All in all FrontPoint is the leader in wireless home security and is the top rated alarm company by Alarm System Report.
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